Refund Policy for Shopstehub.com (India)

Effective Date: 1st May 2025

At Shopstehub.com, customer satisfaction is our priority. We understand that online shopping can sometimes lead to concerns about products, so we’ve designed our refund and return process to make your experience as smooth as possible. Please read this policy carefully to understand how we handle refunds, returns, and exchanges.

  1. Eligibility for Refunds

You are eligible for a refund if:

  • The product is defective or damaged.
  • The wrong item or incorrect quantity was shipped.
  • The product does not meet the description provided on our website.
  • You are not satisfied with your purchase, subject to our return guidelines.
  • Refund requests must be made within 3 days of receiving the product for non-defective items, and within 7 days for defective or damaged goods.
  1. Non-Refundable Items

The following items are non-refundable:

  • Gift cards or any type of voucher.
  • Custom-made/personalized items or products.
  • Hygiene products (e.g., intimate wear, open food packaging).
  • Digital products such as eBooks, software, or downloadable content.
  • Final sale items or products clearly marked as non-returnable at the time of purchase.
  1. Returns Process

To initiate a return, please follow these steps:

  1. Contact Us: Within 7-10 days of receiving your product, reach out to us at [Your Contact Email] with the following information:
    • Order number
    • Product name and description
    • Photos of the product (if damaged or incorrect)
    • Reason for return or refund
  2. Return Authorization (RA): Once your request is reviewed, we will issue a Return Authorization and send you instructions on how to return the product.
  3. Return the Item: After receiving the RA, return the item in its original packaging (if available) to the address provided by us. If the return is due to a damaged or defective item, we will cover the cost of return shipping.
  4. Refund Processing: Once we receive the returned product and confirm its eligibility, we will process the refund within 3-7 business days.
  1. Refund Method

Refunds will be issued to the original payment method used during purchase:

  • Credit/Debit Cards: Refunds will be processed to the original card used.
  • Net Banking/UPI: Refunds will be credited to the original bank account or UPI address used.
  • Paytm/Wallets: Refunds will be processed back to the same wallet account.
  • Cash on Delivery (COD): Refunds for COD orders will be processed via bank transfer or UPI, depending on your preference.
  1. Exchange Policy

If you wish to exchange a product for a different size, color, or model, please follow the return process. Once the returned item is received and processed, you can place a new order for the item you wish to exchange for. Exchanges are subject to product availability.

Note: Exchanges are only possible if the product is in its original condition (unused, undamaged, and with the original packaging).

  1. Damaged or Defective Products

If your product arrives damaged or defective, we will offer a full refund or a replacement. In such cases, please contact us within 48 hours of receiving the product with:

  • Your order number
  • Photos or videos showing the damage/defect
  • Description of the issue

We will arrange a free return shipping for the damaged or defective product.

  1. Late or Missing Refunds

If you have not received your refund after 3-7 business days, please check your bank account again. If the refund is still not reflecting, please contact your bank or payment provider for more details.

If you have done all of this and still have not received your refund, please contact us at [Your Contact Email].

  1. Shipping Fees
  • Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., damaged or incorrect products).
  • You are responsible for return shipping fees, unless the return is due to an error on our part.
  • If your return qualifies for a refund, the original shipping charges will not be refunded.
  1. Customer Responsibilities
  • All returned products must be unused, undamaged, and in resalable condition.
  • Products should be returned in their original packaging (if available), along with all original tags, labels, and accessories.
  • We recommend using traceable shipping services for returns, especially for high-value items, to avoid any disputes regarding return shipments.
  1. Changes to This Refund Policy

We may update or modify this Refund Policy periodically. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this page regularly to stay informed about our refund and return practices.

  1. Contact Us

If you have any questions, concerns, or need assistance with your return or refund, please contact our Customer Support team at:

Shopstehub.com
Email:             support@shopstehub.com
Phone: 7028566919
Address: 504 Bliss B, Global Arena, Tivri Village, Naigaon East, Palghar – 401208

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